Managed IT Services
Your whole IT department, handled. Fixed-price managed services with clear inclusions — proactive support, less downtime and a predictable monthly cost.
Proactive IT support that prevents problems
Techist provides fixed-price managed IT services to Australian businesses from offices in Sydney and Melbourne. We act as your IT department — or extend the one you have — with documented systems, proactive monitoring and clear reporting, so your technology quietly does its job.
Every environment we manage is secured by default, documented properly and reviewed regularly. You get fast, friendly support when you need it, and fewer reasons to need it at all.
Less downtime
Monitoring, patching and maintenance happen before problems reach your team.
Predictable cost
Fixed monthly pricing with clear inclusions — budget your IT like any other utility.
Real accountability
Documented environments, IT reporting and regular reviews. You always know where things stand.
What's included
Clear inclusions, no surprise invoices. A Techist managed services agreement covers:
- Helpdesk & user support
- Device management
- Microsoft 365 support
- Email & identity management
- Endpoint protection
- Patch management
- Backup monitoring
- Network support
- Vendor management
- User onboarding & offboarding
- Documentation
- IT reporting & vCIO-style advice
Managed IT questions
What does fixed-price managed IT mean?
You pay a set monthly fee per user or device with clearly defined inclusions — helpdesk, monitoring, patching, security and reporting — rather than being billed by the hour for every issue. It keeps costs predictable and aligns our incentives with yours: the fewer problems you have, the better for both of us.
Do you replace our internal IT or work alongside them?
Either. For many SMEs, Techist is the entire IT function. For larger organisations, we co-manage — handling monitoring, security and escalations while internal staff focus on the business.
Is onsite support included?
Support is delivered remotely as standard, with onsite support available depending on your service plan and location. We'll recommend the right plan based on how your business operates.
How does onboarding work?
We follow a standardised onboarding process: audit and document your environment, fix urgent risks, baseline security (MFA, patching, backups), then move into proactive monitoring and support. You see a clear picture of your IT, often for the first time.
Ready for IT that just works?
Book a call and we'll walk through what a managed services agreement would look like for your business.